Shift Lead

About the position

The position involves opening and closing the store in the absence of management, handling cash, and ensuring the store is ready for business. Responsibilities include managing product returns, customer refunds, and cash handling. The role emphasizes delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Additionally, the position includes operational responsibilities such as managing store keys, assisting with inventory management, and ensuring compliance with pricing and regulatory requirements. Training and personal development are also part of the role, along with communication responsibilities between management and team members.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Complete product returns, order voids, customer refunds, and cash drops to the safe.
• Engage customers by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Hold store keys to open and close without management as necessary.
• Assist and coach team members with warehouse and vendor ordering processes.
• Register all related sales on assigned cash register, including handling scanning errors and price modifications.
• Assist in reviewing order exceptions and reverse logistics with management.
• Evaluate and develop displays, including promotional and seasonal merchandise.
• Maintain accurate inventory counts and ensure compliance with the Outdate program.
• Handle basic department pricing and ensure proper signage is displayed.
• Assist with bookkeeping activities as necessary.
• Ensure clean and orderly store conditions and request repairs as needed.
• Assist with food item separation and stock rotation.
• Have working knowledge of store systems and equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products.
• Conduct bag checks of team members before leaving the store.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Nice-to-haves

• Knowledge of store inventory control.
• Consideration for employment of qualified applicants with arrest and conviction records.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid time off
• employee discounts
• tuition reimbursement
• flexible scheduling