Service Technician- Onsite

Precision X-Ray Irradiation • Madison, CT

392d • $55,000 - $55,000

About The Position

The Service Technician at Precision X-Ray, Inc. is responsible for providing technical support and maintenance for X-ray irradiators used in translational research. This role involves diagnosing technical issues, performing repairs, and collaborating with various teams to ensure the functionality and reliability of X-ray systems. The technician will also maintain service records and assist with inventory management, contributing to the overall goals of the company.

Requirements

• Knowledge of mechanical assemblies with the ability to read and understand schematics and wiring diagrams.
• Proficient in troubleshooting and repairing electronic and mechanical components.
• Strong understanding of X-ray technology and associated systems.
• Familiarity with software diagnostics and system integration.
• Minimum of 2 years of experience in servicing and maintaining X-ray devices or similar equipment.
• Excellent verbal communication skills.
• Strong interpersonal skills, especially in conflict resolution situations.
• Strong problem-solving skills with the ability to think critically and find innovative solutions to technical challenges.
• Able to work effectively with minimal supervision.
• Focused on providing quality customer service while keeping the company's goals and focus in mind.
• Ability to collaborate effectively with cross-functional teams and contribute to a positive working environment.
• Must effectively use a variety of computer software to maintain client relationships, including CRM, ERP, and Office applications.

Nice To Haves

• Understanding X-ray systems and dosimetry is a plus.

Responsibilities

• Primary point of contact for incoming technical support via phone, email, or remote service.
• Diagnose technical issues, provide remote support, and troubleshoot problems to resolution, both on-site and through virtual assistance.
• Provide support to Field Service Technicians and Sales, dealers as needed.
• Perform factory evaluations, repairs, and testing of replacement parts as needed.
• Maintain service work area and test beds.
• Create and maintain detailed and accurate service records in CRM, including service reports, equipment manuals, and customer communication logs.
• Assist with Service Inventory.
• Work closely with our Service Coordinator to help facilitate scheduling of repairs and replacement parts.
• Direct Field Service personnel as needed when in-house.
• Collaborate with the engineering and product development teams to provide feedback on product performance, potential improvements, and common issues encountered in the field.
• Stay updated on the latest industry trends, product advancements, and technical developments to enhance personal and team knowledge.
• Occasionally perform on-site installation and preventative maintenance of X-ray devices, ensuring proper setup and functionality.
• Perform all other duties as required to meet the company's goals and objectives.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree