Service Representative - Time and Attendance

Paychex • Phoenix, AZ

404d

About The Position

The Service Representative for Time and Attendance at Paychex is responsible for providing customer service for various Paychex products. This role involves ensuring customer satisfaction by resolving claims and complaints in accordance with company policies and procedures, while maintaining good customer relations under guidance.

Requirements

• Bachelor's Degree - Preferred

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree