Service Reliability Engineer

Proofpoint • Tampa, FL

420d

About The Position

As a Service Reliability Engineer at Proofpoint, you will play a crucial role in ensuring the reliability and performance of our next-generation security products. This position involves managing and scaling production services across multiple data centers and AWS, contributing to the architecture for improved scalability and operability, and collaborating with cross-functional teams to enhance service reliability.

Requirements

• 3-5 years' experience managing, troubleshooting, and tuning Linux systems.
• Experience with industry-standard foundation technologies such as TCP/IP, HTTP, DNS, SMTP, and LDAP.
• Experience in management of a large distributed computing environment.
• Experience with virtualization technologies such as KVM, VMware vSphere, and/or OpenStack.
• Excellent verbal and written communication skills.
• Experience with monitoring and alerting systems.
• Experience with industry-standard operational practices such as change management and incident management.
• Experience with configuration management tools such as Puppet or Chef.
• Experience automating management of systems and applications using Perl, Python, or Ruby.
• Experience with load-balancing technologies like F5, Netscaler or similar.
• Experience with Kafka, Elastic Search, Cassandra, and MySQL.
• Experience with public cloud providers such as Amazon EC2 or Microsoft Azure.
• BS or equivalent experience in Computer Science, Engineering or related technical discipline.

Nice To Haves

• Experience with automation tools and frameworks.
• Familiarity with security best practices in cloud environments.

Responsibilities

• Build long lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams.
• Manage an international 24x7, multi-site production infrastructure powering the Proofpoint services, including deployment, maintenance, troubleshooting, performance tuning, and security.
• Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance.
• Ensure proper monitoring, alerting, capacity planning and reporting in the production environment.
• Contribute to the evolving design and architecture of reliable and scalable infrastructure.
• Act as the first line of defense during working hours for any alerts or incidents that arise.
• Collaborate with product engineering teams to ensure Operations standards are observed, determine resource impacts for upcoming product deployments, and ensure successful product rollouts.
• Participate in an on-call rotation and be willing to jump on escalated issues as needed.

Benefits

• Flexible time off
• Robust well-being program providing 4 global wellbeing days per year
• 3-week work from anywhere option
• Competitive salary
• Variable pay and/or equity options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees