WOW!-posted 7 months ago
Full-time • Entry Level
Remote • Atlanta, GA
Telecommunications
This job is no longer available
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The Service and Experience Analyst will work on critical and timely quality, speech analytics, customer satisfaction, and product and service efforts to evaluate and recommend training and process updates, business process solutions and enhancements, operational improvements to customer services and sales processes, assess new corporate technologies and initiatives, and execute against the quality feedback loop into change management, training, analytics, and process to drive continuous improvement.
