Service Center Specialist

Xylem Water Solutions • Fort Myers, FL

303d • $25 - $29

About The Position

Xylem is looking for a Service Center Specialist to report to our Fort Myers, FL location and perform various clerical and materials handling duties. The Service Center Specialist will be responsible for the ordering, handling, and stocking of various parts. This person will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Requirements

• High school diploma or equivalent.
• Light construction experience is preferred.
• Forklift certification is preferred.
• Proficiency in computers, including Microsoft Suite, and basic math skills.
• Ability to troubleshoot processes and basic knowledge of circuit testing.

Nice To Haves

• Strong organizational skills and understanding of business concepts.
• Excellent communication skills.
• Familiarity with relevant ERP systems.

Responsibilities

• Handle phone calls, online inquiries, and customer walk-ins.
• Perform routine tasks related to the support process.
• Collaborate effectively with customers and branch staff to resolve issues.
• Process customer requests, including generating rental quotes and placing orders via phone, in person, or email.
• Document tasks in process flows.
• Answer product questions and refer specific inquiries to the appropriate personnel.
• Enter orders and arrange deliveries according to agreements, including understanding freight terms.
• Manage contract renewals and simple changes to contracts or purchase orders.
• Review auto-renewals of contracts and support additions identified by branch staff.
• Complete equipment and rental processes, schedule pickups, and prepare paperwork for customer approval.
• Support Service Shop Technicians with work orders and pulling necessary parts for repairs.
• Assist branch staff in compiling metrics and ensure timely completion of customer requests.
• Maintain accurate time entries and billing for projects and services.
• Update payment information for customer service orders.
• Ensure all service operations and part numbers are included in service orders.
• Address internal and external customer needs and expectations.
• Foster a culture of innovation, accountability, and empowerment.
• Work effectively in a team environment, with some tasks completed independently.

Benefits

• Health, Dental, and Vision insurance available on your 1st day of employment.
• Generous retirement saving plan.
• Generous PTO package and paid holidays.
• Career progression and development plans.
• Company wellness, rewards and recognition, and employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED