Service Advisor

Hendrick Automotive Group • Hoover, AL

416d

About The Position

The Service Advisor at Hendrick Subaru (Hoover) is responsible for selling, identifying, and documenting service, maintenance, and repair needs for customers. This role involves scheduling service appointments and ensuring customer satisfaction by advising on necessary services and repairs while maintaining high standards of service quality.

Requirements

• High School Diploma or GED required.
• 3-5 years of experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver's License required.
• Intermediate skills in Microsoft Office products.
• Ability to understand and follow instructions and communicate effectively.

Responsibilities

• Work with customers and technicians to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to specified condition.
• Estimate cost of mechanical, electrical, or other repairs.
• Enter itemized estimates on service orders and explain them to customers.
• Schedule appointments with customers.
• Meet dealership's standards for repair and order production.
• Maintain CSI at or above company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Record all hours worked accurately in the company timekeeping system.
• Follow Safeguards rules and regulations.
• Demonstrate the company's core values.
• Comply with company policies and procedures.
• Observe all Federal, State, Local, and Company safety rules and regulations.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED