Senior Site Reliability Engineer - NORAM
Customer.io
·
Posted:
August 8, 2023
·
Remote
About the position
Customer.io is seeking a collaborative Site Reliability Engineer (SRE) to join their remote-first team. The SRE will be responsible for designing, building, and maintaining the core MTA infrastructure, automating deployment processes, and responding to availability incidents. They will also contribute to a supportive team environment and have the opportunity to grow both personally and professionally. The ideal candidate will have experience in managing and working with MTAs, scalability, and cloud infrastructure, as well as strong communication and collaboration skills. The position offers competitive compensation and benefits.
Responsibilities
- Design, build, and maintain core MTA infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
- Plan the growth of Customer.io’s MTA infrastructure
- Automate the deployment process to make it as boring as possible
- Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
- Ensure monitoring and alerting, alert on symptoms and not on outages
- Document every action so lessons learned turn into repeatable actions and then into automation
- Debug production issues across services and levels of the stack
- Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
Requirements
- Excellent communication skills and a collaborative mindset
- Experience in managing and working with MTAs, including MTA administration as a postmaster
- Solid understanding of scalability problems and experience deploying and managing distributed MTAs on cloud infrastructure
- Demonstrated track record of building and maintaining relationships within the MTA industry
- Proven experience building infrastructure via code and automating operational tasks
- Deep knowledge of UNIX environments and ability to apply modern collaborative development practices
- Self-starter who values synchronous and asynchronous work
- Experience working with Google Cloud Platform (nice to have)
- Preferably based in North/South America time zones
Benefits
- Unlimited PTO - 20 vacation days in addition to holidays and sick days
- 100% medical, dental, vision, and supplemental insurance for you and your dependents
- 16 weeks paid parental leave for birth, adoption, or foster care
- 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
- Health and wellness allowance - up to $200 USD per month for gym membership, acupuncture, massage, or bike repairs
- Home office stipend - up to $2,000 USD to help set up a home office
- Internet + cell phone reimbursement - up to $200 USD per month for internet and cell phone plans
- Co-working space reimbursement - up to $300 USD per month for working in a co-working environment
- Learning + development - up to $2,000 USD reimbursement per year for conferences, books, classes, workshops, and passion projects
- 1 month paid sabbatical after four years at Customer.io
- Opportunities to meet in-person with peers throughout the year
- Flexible schedule and ability to work anywhere with a reliable internet connection
- Inclusive team culture and bias-free hiring practices