Senior Service Coordinator

EnerSys • Reading, PA

274d

About The Position

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm. This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks. EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Requirements

• High school diploma or equivalent.
• 5+ years order entry experience or equivalent experience.

Nice To Haves

• Associate's degree or higher in a related field.

Responsibilities

• Coordinate and execute administrative and supportive account, sales and service activities.
• Handle questions, complaints and requests from customers, within company policies and procedures.
• Improve service image & satisfaction.
• Receive service calls and dispatch service calls to techs one at a time.
• Administer service time and utilization.
• Manage service invoicing.
• Administer PMA program/reports.
• Coordinate service parts pickup for service tech and customers.
• Control service inventory.
• Manage used equipment.
• Follow up on service calls.
• Provide service marketing support.
• Log all service calls on our service request program in a timely fashion.
• Reorder stock.
• Organize and maintain service file system and files correspondence and other records.
• Prepare outgoing service mail and correspondence, including e-mail and faxes.
• Maintain a safe, orderly, and clean working environment.
• Attend forklift operators training course to accept and release shipments.
• Enter inventory receipts and shipments in computer system and participate in physical inventory.
• Manage sales orders, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
• Assist in resolution of order related issues.
• Coordinate service and installation for Stationary products.
• Handle freight damage, product returns, credits, and parts shortages.
• Complete quality alerts and work with Customer Service Specialist to bring to resolution.
• Follow ISO procedures, document control, and provide general administrative support.
• Track, monitor and escalate corrective actions within agreed timeframes.
• Oversee improvements to operational functions to increase effectiveness, efficiency, coordination, and communication.
• Contact with the Forwarder Shipping Agent to complete customs declaration of export products.
• Responsible for customs clearance of imported materials and equipment.
• Coordinate with the Commodity Inspection Bureau to complete the inspection of export products.

What This Job Offers

• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED