Senior Receptionist

Northwest Center • Arlington, VA

266d • $24 - $29

About The Position

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon's face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction. Are you looking for an excellent career starter in an exciting corporate environment? As our Senior Receptionist, you have a firm grasp on what it takes to assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Our receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction; as a Senior Receptionist, you will set this tone.

Requirements

• Proof of U.S. Citizenship is required.
• High School Diploma.
• Experience operating a front desk environment.
• Excellent interpersonal skills required along with polite and professional phone etiquette.
• Positive, upbeat attitude and able to get along with everyone.
• Must be reliable and punctual with excellent organizational skills.
• Demonstrated ability to juggle multiple priorities.
• Above average communication skills preferred.
• Experience using MS Office suite of products preferred.
• Excellent in-person customer service skills.
• Ability to practice a high level of confidentiality.
• Ability to maintain composure and good judgment in fast-paced, high-stress environments.
• Attention to detail and accuracy.
• Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.

Responsibilities

• Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors.
• Staff more complex reception desks independently.
• Partner with Receptionist on multi-person desks.
• Participate in or lead special projects as assigned.
• Manage inventory at desks and communicate needs to Lead Receptionist.
• Support Banana Stand and Special Events as needed.
• Facilitate the opening and/or closing of service locations.
• Build knowledge and understand current and future scheduled events/maintenance/service provider locations.
• Follow proper procedures to hang and maintain customer posters in all buildings.
• Work collaboratively across the organization and with Amazon employees and vendor partners.
• Ensure physical presence of lobby & workrooms exceed overall visual presence expectations.
• Verbally welcome customers upon entrance.
• Act as the point of reference for guests & Amazon employees who need assistance or information.
• Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space.
• Issue badges and provide support to customers via phone, email or in person.
• Help resolve any escalations with guests and visitors in a professional and polite manner.
• Maintain office security by following security procedures and controlling access via the reception desk.

Benefits

• Competitive and affordable Medical (including hearing & hardware coverage!)
• Dental, Vision, Disability, and Life insurance.
• 17 Accrued Paid Time Off Days Annually.
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave.
• Retirement 401(K) with a company match.
• Employment Assistance Program (EAP) including six free therapy sessions per year.
• Physical Wellness Reimbursement Program - $25 per month.
• Student Loan Contribution Program - $50 per month.
• Company-Provided SmarTrip card or Parking Stipend - $153/month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED