Senior Manager, Product Strategy & Operations (Medical Devices & Diagnostics)

About the position

CVS Health is a leading health solutions company that delivers cutting edge care solutions to patients and clients. We help patients/members prevent and navigate chronic conditions through analytically-driven personalized care management and delivery. We help improve access, lower costs, impact root causes of disease progression, and deliver a trusted experience to meet our members where they are. As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.

Responsibilities

• Develop and execute the strategy for devices and vendor partnerships, ensuring alignment with business, client, and member needs.
• Lead strategic partnership conversations and continuously evaluate vendor relationships, including selection, contract negotiations, performance management, and accountability.
• Work closely with a wide range of stakeholders - sales, marketing, product, clinical, digital, engineering, legal, and finance teams - to ensure device solutions support broader product and business goals.
• Partner with strategic planning and enterprise procurement on vendor agreements, RFPs, and budget planning to drive cost-effective and high-value device solutions.
• Collaborate with engineering and technical teams to streamline device integration, improve data exchange and data availability, and identify opportunities for operational efficiencies.
• Align with product teams to evaluate device effectiveness, ensure regulatory compliance, and enhance member engagement.
• Identify operational pain points related to device procurement, fulfillment, and performance, and drive long-term, scalable solutions.
• Oversee day-to-day device vendor operations, ensuring smooth execution of ordering, fulfillment, and member and client escalations.
• Troubleshoot real-time issues, analyze root causes, and implement process improvements to reduce inefficiencies.
• Monitor vendor effectiveness, device adoption, and overall program success.
• Manage and mentor at least one direct report, while influencing and leading cross-functional teams without direct authority.
• Serve as a thought leader on all things devices and device vendor management, advocating for best-in-class solutions.
• Prepare and deliver executive-level presentations and reports, translating complex operational details into strategic insights and recommendations.
• Serve as a key representative of CVS to external third-party vendors and strategic partners, ensuring productive relationships, clear communication, and alignment with company goals.

Requirements

• 5+ years of experience in healthcare solutions, healthcare technology, or healthcare consulting.
• Demonstrated experience in third-party vendor management and leading strategic partnerships.
• Strong proficiency in PowerPoint and Excel, with the ability to create data-driven reports and presentations.
• Experience working cross-functionally with teams such as product, engineering, sales, clinical, digital, and finance.

Nice-to-haves

• Experience working with payers, PBMs, or healthcare provider organizations.
• Experience in chronic condition management and remote monitoring technologies.
• Experience in product management, vendor management, or program management.
• Experience navigating large, matrixed organizations.
• Strong business skills with experience in contracting, RFPs, and cost-benefit analysis.
• Leadership experience managing direct reports and cross-functional teams.
• Experience working with engineering and technology partners on integrations and optimizations.
• Proven ability to build business cases and drive projects from strategic assessment to execution.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.