Senior Manager-Hilton Cobrand Product Management

American Express • New York, NY

330d • $90,000 - $165,000

About The Position

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.

Requirements

• Proven track record to spearhead work streams independently and drive projects to completion across teams and at all levels
• Strong organization and project management skills to seamlessly drive forward complex, technical projects
• Ability to influence and build positive relationships with internal and external partners
• Excellent execution skills coupled with a strategic mindset, to balance the needs of the customer, partner, and enterprise
• Strong collaborator and great teammate with excellent interpersonal skills and a positive attitude

Nice To Haves

• Prior experience with product management, marketing and/or customer experience is a plus

Responsibilities

• Act as a customer experience expert for the Hilton cobrand, understanding the product benefits, how they work, and customer usage
• Define and evolve strategy for how we best service Hilton Cobrand customers in partnership with the Servicing Organization, including key workstreams to deepen CCP engagement and portfolio knowledge
• Build and manage relationship with Hilton partners, working together to troubleshoot product benefit issues and collaborate on ways to meaningfully improve the customer experience
• Lead initiatives internally to enhance the customer experience and drive benefit improvements in conjunction with Servicing, Product Development, Technology, GCO, Compliance, Finance, Risk
• Lead high-performing analyst

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities