Senior Manager - Digital Product Management (GCS Mobile)

American Express • New York, NY

176d • $90,000 - $165,000

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

Requirements

• Extensive experience as a business analyst, product owner and/or product manager role.
• Awareness of trends in experience & design as an avid user and proponent of mobile apps, including an understanding of suites of app strategies.
• Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features.
• A good balance of technical knowledge and business acumen with experience working with engineers and designers on large, complex production systems in an agile environment.
• Sound business judgment with confirmed ability to influence others, and a consistent track record of taking ownership and driving results.
• Ability to effectively prioritize features with proven data-driven decision making and quantitative analysis skills.
• Adaptability with quickly changing priorities and conditions.
• Strong relationship & communication skills to influence decision making and communicate at multiple organizational levels.
• Personal accountability and the drive to strive for best-in-class experiences.

Nice To Haves

• Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.
• Proactivity: Always striving to deliver great products. Proactive, self-driven, curious, loves learning.
• Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.
• Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.
• Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.
• Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive can do attitude.
• Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup.
• Expertise: In the know about the latest and greatest happenings in the mobile world; an extra bonus if experience is in the business, expense management, or banking spaces.
• Innovation: Act as a thought leader and internal advocate for mobile innovation in the business space.

Responsibilities

• Evolving our mobile strategy for Business users at American Express in partnership with product management leadership and departmental partners, aligning with overall enterprise goals and customer needs.
• Developing a clear, data-informed vision for how mobile can serve business customers most effectively across user roles, relationships, and products.
• Program managing initiatives related to mobile to work across multiple teams and partners to deliver efficiently.
• Planning and delivering a product backlog, prioritizing stories, and shipping high-quality, functional software with the help of a cross-functional team.
• Collaborating with external and internal partners to define functionality.
• Documenting epics, business rules, use cases, and process flows.
• Leading projects independently from end-to-end.
• Building consensus while also identifying risks and removing roadblocks.
• Partnering on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our products.
• Optimizing both customer experience and performance in market; defining and monitoring adoption, engagement, and satisfaction metrics.

Benefits

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree