Senior Manager, Business Operations

Fidelity Investments • Boston, MA

282d • Hybrid

About The Position

The Business Execution and Controls team within Fidelity Digital Assets is looking for a senior manager to provide analysis and day-to-day management of a range of business operations programs and participate in development of new programs as determined by the ever-growing business. A key area of focus is the fulfilment of requests from clients and prospects in support of the Client Service, Sales, Operations, and Management teams. This role will play a key part in the successful management of content, process, delivery and communication related to all Requests for Information (RFI), Requests for Proposal (RFP), Due Diligence requests (DD), quarterly, monthly client/consultant/auditor questionnaires and ad hoc requests. A successful candidate will develop and use their knowledge of the Fidelity Digital Assets business and products to provide support and successfully respond to the requests. The senior manager will also support cross-functional initiatives and programs as needed and serve as a key resource for analytics, logistics, and data management for core control programs such as operational incident management, process redesign, and product implementations.

Requirements

• Minimum of 5 years' experience in project/program management, client service, investor relations, and/or operations.
• Strong assessment and analytical skills.
• Effective project management skills with the ability to manage multiple priorities.
• Confidence in written communication skills with outstanding attention to detail and organization.
• Strong skills in Microsoft Outlook, Excel, Word, PowerPoint, and Adobe.

Responsibilities

• Provide analysis and day-to-day management of business operations programs.
• Fulfil requests from clients and prospects in support of Client Service, Sales, Operations, and Management teams.
• Manage content, process, delivery, and communication related to RFIs, RFPs, DD requests, and client questionnaires.
• Support cross-functional initiatives and programs.
• Serve as a key resource for analytics, logistics, and data management for core control programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities