About the position
The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. We are the people who power the App Store, Apple Music, Apple TV, Apple Podcasts, and Apple Books. And we do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. The Apple Cloud Services Engineering team, the part of ASE which provides consistency of user experience across third- and first-party clouds, is seeking an extraordinary EPM to deliver innovative product solutions that will shape the future of large-scale infrastructure at Apple. If you love non-routine work that requires social intelligence, complex critical thinking, and creative problem-solving, we would love to hear from you!
Responsibilities
- Create and deliver complex program roadmaps for cloud products by closely partnering with developers, engineering managers, designers, product managers, and other partner teams such as Security and Compliance.
- Initiate programs by establishing and documenting the scope and the schedule.
- Work across stakeholder groups to proactively identify and manage risks and interdependencies and adjust as needed.
- Handle communication to stakeholders, the teams, and cross-functional partners.
- Co-manage the development team’s backlog, prioritize work, and offer data and planning expertise for working through prioritization challenges.
- Occasional travel might be required.
Requirements
- 8+ years experience in the tech industry with 5+ years as a technical program manager in cloud-based software development.
- Proficiency in large-scale distributed systems and cloud architecture, databases, and build and release.
- Strong track record of managing software development programs from feature definition to deployment using sophisticated project management tools such as Jira, Asana, etc.
- A Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent experience.
Nice-to-haves
- Past experience with containers/Kubernetes areas in infrastructure is a plus.
- Experience of setting up and leading agile development teams (and/or played the role of a Scrum Master) using SAFe, Scrum, XP, etc.
- User-centric program leadership: Passionate about optimizing the user experience, providing thought leadership to enhance end-to-end user interactions for technical products.
- Continuous improvement mindset: Experience in metrics-driven process reengineering and task automation.
- Mentorship: Experienced in mentoring and developing fellow program managers, fostering growth, and building team capabilities.
- A creative problem solver with an excellent ability to influence without authority.
- Great at weighing trade-offs and prioritizing using data and anecdotes.
- Proactive in approach, focus on innovation, and ability to learn new technologies.
- Excellent written and verbal communication and presentation skills across all organizational levels.
- Strong sense of ownership, customer service, collaboration, and integrity.
