Senior Data Center Operations Engineer

ServiceNow • Fort Worth, TX

292d

About The Position

As a Senior Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, operations and architecture. You will use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break-fix. You will take part in documentation and evangelize a catalog of standards and best practices for data center operations. Additionally, you will function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Requirements

• 4+ years of experience in data centers operations with a record of increasing role responsibility.
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labeling.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• General documentation skills with particular emphasis on technical processes and standards.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

Nice To Haves

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Knowledge and experience in ITIL process methodologies.

Responsibilities

• Implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break-fix.
• Document and evangelize a catalog of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services