Senior Customer Success Outcome Manager

Ping Identity • Denver, CO

415d

About The Position

The Senior Customer Success Outcome Manager at Ping Identity is responsible for ensuring the success of large enterprise customers by acting as a primary contact and orchestrating internal teams to align with the customers' strategic business goals. This role involves engaging with customer executives, tracking the impact of Ping solutions, and collaborating with various internal departments to enhance the customer experience. The position requires the development of success plans and executive business reviews to assess account health and adoption of the Ping platform.

Requirements

• At least 5 years of customer-facing Enterprise Software experience in a Customer Success, Sales, Account Management, or Project Management role.
• Experience navigating in complex Enterprise IT environments.
• Experience delivering software adoption best practices.
• Experience working with executives internally and externally.
• Experience in writing executive-level documents and presenting to multiple levels within large organizations.
• High technical aptitude to learn customer use cases and architectural requirements for Ping solutions.

Responsibilities

• Be a primary contact for Large Enterprise customers, identifying and orchestrating teams within Ping to ensure understanding of strategic business goals.
• Engage with customer executives and influential team members to track and measure the impact of Ping solutions.
• Collaborate closely with Sales, Engineering, Product Management, Support, and Professional Services to improve customer experience.
• Develop and manage plans of action, working with internal and external teams for issue resolution.
• Prepare and present Success plans and Executive Business Reviews (EBRs) to review account health and adoption of the Ping platform.
• Demonstrate advanced insights and understanding of customers' business and industry.
• Occasionally travel to customer sites or events when safe.

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed