Senior Client Training Associate

Wolters Kluwer • Chicago, IL

414d • $51,550 - $70,850

About The Position

The Senior Client Training Associate at Wolters Kluwer, CT Corporation, plays a crucial role in supporting sales growth for compliance services, particularly focusing on the entity management software application, hCue. This position involves ensuring client implementation post-sale, coordinating with various internal and external groups, and driving client adoption through training and support. The role also encompasses account retention, renewal, upselling, and cross-selling additional products, while contributing to sales planning and forecasting activities.

Requirements

• Bachelor's Degree or 3+ years equivalent experience in customer service and/or sales support.
• Experience identifying and selling additional services to clients.
• Experience making in-person presentations and providing training to clients.
• Ability to formulate high-level and tactical strategies in the sales process.
• Ability to work independently with minimal oversight.
• Experience coordinating multiple sales strategy projects.
• Some experience troubleshooting technical issues (connectivity, hardware, software).
• Experience forecasting, developing business plans, and executing them.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office Suite skills (Word, Excel, Outlook).

Nice To Haves

• Legal industry experience.
• Contract negotiations experience.
• Understanding of corporate compliance.
• Understanding of finance and budget responsibilities.
• Experience with record keeping and order entry systems (One World, Arrow, Voyager) and web-based applications (PlaceWare, WebEx, Salesforce.com).

Responsibilities

• Support and maintain sales growth with CT's Compliance services.
• Ensure clients are implemented after a sale is completed.
• Coordinate with multiple internal and external groups for client onboarding.
• Focus on client adoption through training and support.
• Manage retention and renewal of assigned accounts.
• Upsell existing services and cross-sell additional CT products.
• Learn and stay informed on the CT product suite.
• Provide leadership and direction regarding sales opportunities in corporate compliance matters.
• Represent Wolters Kluwer within the industry and territory.
• Contribute to sales planning and forecasting activities.

Benefits

• 4-weeks of paid time off (1st year)
• 12 paid holidays
• Generous profit sharing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees