Senior Client Success Analyst - Wave

McKinsey • Chicago, IL

405d

About The Position

The Transformation & Turnaround Senior Client Success Analyst at Wave, part of the McKinsey Transformation Practice, plays a crucial role in enabling large-scale transformation and change programs through a cloud-based program management solution. This position focuses on post-sales engagement, collaborating with various teams to ensure successful delivery of solutions, optimizing client onboarding, and enhancing user adoption strategies. The analyst will engage with clients across industries, build relationships, and drive product adoption while delivering thought leadership and supporting contract processes.

Requirements

• Undergraduate degree with an excellent academic record; MBA/graduate degree is a plus.
• 3+ years of account management, client relationship management, or pre-sales experience in a consultative environment.
• Experience with SaaS and/or digital products preferred; project management experience is desirable.
• Strong commitment to delivering exceptional results and a sense of ownership.
• Excellent relationship management skills to manage key stakeholders.
• Clear oral and written communication skills to present complex value propositions.

Nice To Haves

• Prior consulting experience is desirable but not required.
• Experience in project management, program management, or change management.

Responsibilities

• Support post-sales engagement by collaborating with client development, operations, and advisory teams.
• Optimize onboarding processes, training, communications, and user adoption strategies.
• Build and maintain relationships with a portfolio of clients and internal teams.
• Participate in client engagement activities such as workshops and business reviews.
• Assist in resolving issues related to adoption, business operations, and client relationships.
• Deliver thought leadership by staying updated on client needs, industry trends, and competitor offerings.
• Contribute to the contract extension and renewal process.

Benefits

• Medical, mental health, dental and vision coverage.
• Telemedicine services.
• Life, accident, and disability insurance.
• Parental leave and family planning benefits.
• Caregiving resources.
• Generous retirement contributions program.
• Financial guidance and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree