Senior Client Success Analyst - Wave

McKinsey • Chicago, IL

404d

About The Position

The Senior Client Success Analyst - Wave at McKinsey & Company plays a crucial role in enabling large-scale transformation and change programs through the Wave program management solution. This position focuses on post-sales engagement, collaborating with various teams to ensure successful delivery of solutions, optimizing client onboarding, and enhancing user adoption strategies. The analyst will build and maintain relationships with clients, drive product adoption, and deliver thought leadership while staying attuned to industry trends and client needs.

Requirements

• Undergraduate degree with an excellent academic record; MBA/graduate degree is a plus.
• 3+ years of account management, client relationship management, or pre-sales experience in a consultative product or services environment.
• Experience with SaaS and/or digital products preferred; project management, program management, or change management experience is desirable.
• Strong commitment to delivering exceptional results and a keen interest in proactively building McKinsey's Wave solution.
• Excellent relationship management skills to manage key stakeholders internally and at clients.
• Clear oral and written communication skills to present complex value propositions to senior client executives.

Nice To Haves

• Prior consulting experience is desirable but not required.

Responsibilities

• Support post-sales engagement by collaborating with client development, operations, and advisory teams.
• Optimize onboarding processes, training, communications, and user adoption strategies throughout the client lifecycle.
• Build and maintain relationships with a portfolio of clients to demonstrate the value of Wave's offerings.
• Participate in client engagement activities such as workshops, business reviews, and strategic outreach.
• Assist in the resolution of issues related to adoption, business operations, and client relationships.
• Deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings.
• Contribute to the contract extension and renewal process, serving as a point of contact for contractual and billing matters.

Benefits

• Medical, mental health, dental and vision coverage
• Telemedicine services
• Life, accident and disability insurance
• Parental leave and family planning benefits
• Caregiving resources
• Generous retirement contributions program
• Financial guidance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree