Senior Business Process Consultant

Summit Consulting • Lakeland, GA

280d

About The Position

Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers' comp, we strive to provide an atmosphere of constant growth and development for our employees. Summit provides workers' compensation programs and services to thousands of employers throughout the Southeast. Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it's underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big-company expertise.

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• Generally, a minimum of 10 years of Business Process improvement experience.
• Prior Insurance experience preferred.
• Continuing progress toward and/or the completion of a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.
• Demonstrated proficiency in process mapping, data analysis, and project management.
• Responsible for complex process analysis, design and simulation, requiring a high degree of creativity and latitude.
• Maintains knowledge of industry trends, best practices, and benchmarks and incorporates relevant insights into process improvement initiatives.
• Requires a high level of understanding of the organization's business and technology operations.
• Strong analytical skills with the ability to gather and analyze data to drive decision-making.

Responsibilities

• Conducts thorough assessments of existing business processes and interdependences with business policies and procedures.
• Develops new processes as required to meet business objectives.
• Utilizes data-driven analysis to identify inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement.
• Aligns new business processes with existing ones and ensures scalability.
• Conducts thorough testing of business process designs to calibrate accuracy and efficiency.
• Collaborates with business stakeholders to develop actionable improvement plans.
• Leverages system functionalities and technologies to support business objectives.
• Establishes key performance indicators to measure business process effectiveness. Tracks and reports on progress.
• Addresses any resistance to change and coordinates change management including training/support during process transitions.
• Facilitates the adoption of new business policies and processes across the organization.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision plans starting on day one.
• PTO.
• Paid holidays.
• Commuter benefits.
• Employee stock purchase plan.
• Education reimbursement.
• Paid parental leave/adoption assistance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree