Senior Business Operations Analyst - Trust and Safety

The job overview for this role is that it is a Business Operations Analyst position within the Trust and Safety team at OfferUp. The main responsibility of this role is to analyze and mitigate unwanted user behavior and activity on the marketplace platform. The ideal candidate should have strong analytical skills, be data-driven, and have experience in using data visualization and BI software. They should also possess excellent communication skills and be able to effectively communicate complex data and analysis to various stakeholders. This role offers the opportunity to make a positive impact on millions of OfferUp buyers and sellers and contribute to the future of re-commerce.

• Analyze unwanted user behavior and activity related to listing, selling, and payment activities
• Find trends, correlation, and patterns in complicated datasets through data mining, trend identification, root cause analysis, statistical analysis, and impact assessment
• Innovate and implement new ways to countermeasure risk behavior by defining, optimizing, and organizing risk tools to restrict questionable activity
• Partner with Product Management, Engineering, Data Science, Business Operations, Customer Support, and other teams to implement and optimize mitigation activities
• Communicate risk trends and mitigation results through weekly reports, ad hoc write-ups, and direct engagement with stakeholders at all levels throughout the organization
• Lead moderate complexity projects including collaboration with business units and product management
• Train and support downstream teams and assist peers
• Organize, document, and simplify Trust & Safety processes
• Use data-driven decision-making skills
• Have 4+ years of experience in an analytical role in a business context
• Possess proven analytical skills and the ability to define and articulate success by metrics and data-driven measurements
• Have significant experience using data visualization/BI software for reporting and visualizations, specifically Tableau
• Have strong SQL skills and comfortable writing complex queries
• Have knowledge of scripting languages such as Python and R
• Be a self-starter with the ability to work autonomously and think creatively
• Manage multiple tasks under strict timelines with meticulous attention to detail
• Approach business problems with a sense of data-driven curiosity
• Demonstrate a strong sense of doing the right thing for customers
• Possess strong communication skills to effectively communicate complex data and analysis to technical and non-technical stakeholders
• Have excellent interpersonal, communication, and leadership skills
• Build and maintain strong relationships with key stakeholders and partners
• Be a great team player who can be agile and flexible in fast-changing and undefined situations
• Adapt to ever-changing work environments and routines
• Willingness to step in on another task if it's outside of their planned workday
• Build rapport and credibility with multiple stakeholders across the organization
• Experience in Trust and Safety is helpful, but not required.

• 4+ years working in an analytical role in a business context
• Proven analytical skills and ability to define and clearly articulate success by metrics and data-driven measurements
• Significant experience using data visualization/BI software for reporting and visualizations, specifically Tableau experience is a plus
• Strong SQL skills, comfortable writing complex queries
• Knowledge of scripting languages (i.e. Python, R)
• Ability to work effectively in an autonomous fashion
• Creative thinker with "outside the box" solutions to challenging situations
• Ability to manage multiple tasks under strict timelines with meticulous attention to detail
• Demonstrates a strong sense for doing the right thing for customers
• Proven ability to effectively communicate complex data and analysis to a wide range of both technical and non-technical stakeholders
• Excellent interpersonal skills, communication, and leadership skills
• Ability to build and maintain strong relationships with key stakeholders and partners
• Great team player who can be agile and flexible in fast-changing and undefined situations
• Adaptable to ever-changing work environments and routines
• Willingness to step in on another task if it's outside of their planned workday
• Success depends on building rapport and credibility with multiple stakeholders across the organization
• Experience in Trust and Safety (helpful, but not required)

• Comprehensive compensation and benefits package
• Performance-based rewards and recognition
• Health insurance and healthcare savings accounts
• Retirement savings benefits (401(k) plan with match)
• Basic and voluntary life insurance
• Disability benefits
• Paid time off for sick leave, family and/or medical leave, vacation, and company holidays
• Flexible vacation policy
• 3-5 weeks (15-30 days) of pre-planned vacation time per year for full-time exempt employees
• 12 days (96 hours) of sick time per year for all full-time employees
• Equity in OfferUp as part of compensation
• Opportunity to work in a purpose-driven community
• Dynamic and versatile work environment
• Neighborly collaboration
• Opportunity to make a positive impact on millions of OfferUp buyers and sellers
• Opportunity to create the future of re-commerce
• Opportunity to analyze and mitigate unwanted user behavior
• Opportunity to find trends, correlation, and patterns in complicated datasets
• Opportunity to innovate and implement new ways to countermeasure risk behavior
• Collaboration with various teams including Product Management, Engineering, Data Science, Business Operations, and Customer Support
• Communication of risk trends and mitigation results
• Leadership of moderate complexity projects
• Training and support for downstream teams
• Organization, documentation, and simplification of Trust & Safety processes
• Opportunity for data-driven decision making
• Opportunity to work autonomously and think creatively
• Strong communication skills
• Ability to build and maintain strong relationships with stakeholders
• Agility and flexibility in fast-changing and undefined situations
• Opportunity to work with a dynamic team
• Opportunity to contribute to changing the way people buy and sell locally