Senior Business and Quality Analyst

Hillwood • Dallas, TX

317d

About The Position

Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence and teamwork. The company is a full-service real estate developer, investor and advisor focused on developing opportunities for investors, partners and communities around the world. Hillwood is seeking an experienced Senior Business and Quality Analyst (Analyst) to join our centralized Information Technology (IT) Applications team in Dallas, Texas. This role will focus on enterprise-grade application maintenance, development, and process improvement while serving as a functional lead for key IT systems. The Analyst will work cross-functionally across the organization, partnering with Technology and business stakeholders to drive strategic initiatives, provide application support, and deliver high-quality customer service. They will also play a key role in quality assurance, ensuring testing standards are met throughout the software development lifecycle and optimizing internal processes to enhance efficiency and product quality. The ideal candidate is a strategic thinker and problem solver with a track record of developing innovative solutions to support business operations.

Requirements

• Bachelor's degree in IT, Computer Science, Business Administration, Finance, or Accounting.
• 5+ years of experience supporting and maintaining enterprise applications (ERPs, Financial Planning & Analysis systems, CRMs, RPA tools, custom applications).
• 3+ years of experience implementing large-scale software solutions using Agile or Waterfall methodologies in complex environments.
• Software implementation experience, including business requirements gathering, fit-gap analysis, system configuration, data validation, regression testing, and user training.
• Familiarity with SQL is strongly preferred.

Nice To Haves

• Working knowledge of IT best practices, methodologies, and frameworks (e.g., ITIL, CMM, Agile, Scrum, DevOps).
• Deep understanding of QA methodologies, testing processes, and automation tools across various platforms (e.g., mobile, web, COTS).
• Strong analytical and problem-solving skills, with the ability to assess business processes and identify technology-driven improvements.
• Demonstrated project management skills, with experience adhering to Agile, Scrum, and DevOps best practices.
• Ability to multi-task, prioritize workload, and work independently in a fast-paced environment.
• Strong attention to detail and data accuracy, ensuring system integrity and compliance.
• Excellent presentation, communication, and interpersonal skills, with the ability to collaborate across teams and levels of the organization.

Responsibilities

• Lead planning, gathering, analysis, and documentation of user and functional requirements for process improvements, automation, and system enhancements.
• Oversee technology integration into business operations, ensuring applications enhance operational efficiency and performance.
• Manage third-party integrations and maintain data integrity and system reliability.
• Collaborate with application consultants and subject matter experts to optimize application functionality and usability.
• Partner with all Hillwood divisions and functional departments to define business needs and foster strong communication and collaboration with division associates.
• Analyze, design, and assist with writing Project Charter and Project Plan as well as functional specifications based on business requirements.
• Work with process managers, service managers, project managers, analysts, engineers, and architects to develop solutions and resolve business challenges.
• Manage project timelines, prioritize workload, and effectively communicate project status, outcomes, and risks.
• Provide day-to-day resolutions for business, system, and user issues.
• Provide training and technical support to users and deploy new systems and enhancements.
• Develop and execute comprehensive test plans to ensure software quality from design through release.
• Utilize automated testing tools and techniques to optimize testing efficiency.
• Ensure compliance with quality standards throughout the development lifecycle.
• Conduct functional, regression, and performance testing to validate software solutions meet business requirements.
• Identify, document, and track software defects while driving timely resolution and verifying fixes.
• Create end-user support documentation to support the adoption of new software features and functionalities.
• Perform root cause analysis on defects and recommend process improvements.
• Develop and maintain quality metrics, dashboards, and reports to communicate testing progress and quality status to business stakeholders.
• Implement and monitor continuous integration and continuous deployment (CI/CD) processes for consistent software quality.
• Identify opportunities for improvement to enhance QA processes and recommend innovative solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree