Senior Account Manager - VM02

The job overview for the role of Senior Account Manager at RAPP is not explicitly stated in the given job description. However, the description highlights RAPP as a global agency that values individuality, diversity, and wellbeing. It mentions their use of data, technology, and creativity to engage with customers and rise to the challenges of each unique brand. The overview also emphasizes RAPP's commitment to flexible working, learning and development, diversity, equity, and inclusion, as well as the health and wellbeing of their employees.

Manage and maintain client relationships as a Senior Account Manager

Work within the Client Partnership & Project Management team at VMO2

Collaborate with a team of 45 professionals across various departments

Contribute to the agency's vision of fostering an inclusive workplace

Value and leverage diversity and individual differences

Promote equal opportunities and disability confidence

Advocate for flexible working

Use data to understand and engage with individuals

Utilize technology to communicate with large audiences

Encourage customer engagement, clicks, purchases, and loyalty

Rise to the challenges of each unique brand

Support and promote flexible working arrangements

Provide learning and development opportunities

Contribute to diversity, equity, and inclusion efforts

Prioritize the health and wellbeing of team members

Offer coaching and mental health support services

Provide opportunities for personal and professional growth

Encourage self-care and work-life balance

Support and give back to the community through volunteer work

Stay open to new initiatives and partnerships

Support employees through various life stages and experiences

• Experience as a Senior Account Manager
• Strong partnership-building skills
• Ability to work collaboratively with clients and internal teams
• Knowledge and understanding of CRM strategies
• Experience in campaign delivery
• Ability to drive creative and commercials
• Strong communication and client management skills
• Ability to work efficiently with cross-functional teams

• Tools for a healthy work-life balance
• Opportunity to work on the Virgin Media O2 account
• Development of CRM strategies throughout the customer lifecycle
• Ownership and successful delivery of campaigns
• Collaboration with Strategy and Data teams
• Campaign delivery expertise across various channels
• Writing great briefs for crafting the best possible output
• Confidently presenting campaigns and discussing feedback with clients
• Monitoring campaign performance and contributing to team discussions for improvements
• Curiosity, problem-solving, and teamwork encouraged
• Opportunity to work on large seasonal and tactical campaigns
• Collaboration with inter-agency group including ATL, media, and PR agencies
• Support from forward-thinking and ambitious account team
• Monthly one-to-one meetings with manager for career development
• Swift and lean recruitment process with opportunities for questions and getting to know each other