Security & Training Manager | Full-Time | BOK Center

Oak View Group • Tulsa, OK

139d • $60,000 - $68,000

About The Position

The Security & Training Manager is responsible for the management and performance of the Security team and for developing, delivering, and overseeing comprehensive training programs for all security personnel. This role is critical to the professional development and effective onboarding of new security hires. Additionally, this position will be responsible for educating non-security employees on crucial security matters. The Security & Training Manager will also perform the essential duties of a Security Officer, including filling shifts as needed, to maintain a safe and secure environment for a 20,000-seat event center and a large convention center. The ideal candidate will have a strong background in physical security in a high-volume environment, a commitment to best practices, and the flexibility to work various shifts, including nights, weekends, and holidays, to accommodate operational and training needs. This role pays an annual salary of $60,000 - $68,000.

Requirements

• Bachelor’s degree in Criminal Justice, Business or related field preferred but not required.
• Minimum of three years of responsible management experience in security or law enforcement.
• 5+ years of experience in physical security operations in a high-volume, dynamic public-facing environment.
• Demonstrated experience in training and adult education, including developing and delivering curricula.
• Police and/or law enforcement background preferred.
• High school diploma or equivalent required.
• CPR certification and other emergency/life-saving techniques.
• Be licensed and insured to operate a motor vehicle in the United States.
• NIMS (National Incident Management System) training certification required within 60 days of start date.
• Ability to be certified in First Aid, CPR, and AED within 60 days of hire.

Nice To Haves

• CLEET Certification preferred but not required.
• Active Shooter training certification preferred.

Responsibilities

• Perform all essential duties of a Security Officer, including responding to incidents, working scheduled shifts and ensuring a safe environment for all.
• Provide oversight, direction, and supervision of all matters related to security training.
• Coordinate and supervise specific event-related security as required.
• Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy with department staff.
• Serve as liaison and work closely with event organizers, show managers, show contractors, and staff in all matters involving show security/traffic and safety.
• Work with all entities to ensure effective operation and adherence to security policies, procedures, and protocols.
• Maintain effective working relationships with police, fire watch, EMS, and other security personnel and/or safety organizations.
• Support scheduling of guards for day-to-day operations and special events.
• Adjust and update work schedules to reflect cost efficiency and building activity.
• Handle complaints, disturbances, or related problems with the public, staff, or promoters.
• Attend department meetings and weekly staff meetings.
• Develop and maintain a harmonious working relationship with all other departments.
• Attend events deemed necessary by leadership, including but not limited to events where a safety or security risk is elevated and/or events where severe weather is forecasted for the local area.
• Be responsible for planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.
• Keep subordinate personnel adequately informed of performance expectations and handle employee concerns.
• Ensure proper training and development programs for security staff to ensure ongoing improvement and professional growth.
• Design, develop, and implement training curricula for all security personnel.
• Conduct initial onboarding training for all new security officers.
• Develop and execute training programs for security staff as well as non-security personnel, including coordination with external resources.
• Deliver recurring and specialized training sessions on critical security topics.
• Develop and deliver essential security training to non-security employees.
• Provide hands-on instruction and practical exercises to reinforce learned concepts, including drills and simulations.
• Oversee and coordinate the certification process for First Aid, CPR, and AED for all security personnel.
• Assess training effectiveness and make continuous improvements to programs.
• Maintain accurate training records and documentation.
• Collaborate with security management, event operations, and other departments to identify training needs.
• Act as a mentor and resource for security officers.
• Be willing to work flexible hours, including evenings, nights, weekends, and holidays, and to come in for different shifts to conduct training as required.
• Train and maintain standards for guards and other personnel in protective procedures, first aid, fire safety, emergency procedures as well as all functional areas of the OVG Tulsa Security Department.
• Participate in training programs for full-time and part-time employees.
• Oversee onboarding for new security personnel.

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees