Seasonal Triage Consultant

Pearl Interactive Network • Winchester, KY

411d • $62,400 - $62,400

About The Position

The Triage Consultant I (TC I) is a seasonal remote position responsible for providing assistance and consultation on Non-Medical Counseling (NMC) and Employee Assistance Programs (EAP) to military service members and their families. The role requires handling high-risk calls with professionalism and sensitivity, ensuring consistent service delivery regardless of location. The TC I will also mentor new consultants and educate participants on available services while maintaining compliance with established protocols.

Requirements

• Master's degree in Social Work, Marriage and Family Therapy, Counseling, or other human services fields required.
• Minimum 1-year related post-graduate work experience.
• Must be a U.S. Citizen.
• Experience in counseling, social work, and mental health services; behavioral health experience preferred.
• Knowledge of mandated procedures for child or elder abuse situations.
• Familiarity in core service areas of child development, parenting, adoption, education, and service for older adults.
• Military spouse or family member experience in a military community is highly desirable.
• Ability to type 50 wpm.
• Strong MS Office skills (Word, Excel, PowerPoint).
• Comply with all HIPAA Compliance regulations.

Nice To Haves

• Experience in behavioral health services.
• Military spouse or family member experience in a military community.

Responsibilities

• Conduct comprehensive professional assessments of users' needs for core NMC/EAP and work/life services.
• Meet requirements for and act as a mentor to new and less experienced triage consultants.
• Ensure all calls are handled according to contractual service standards.
• Act as a clinical Point of Contact (POC) for supervisors when indicated by business needs.
• Educate participants on specialty program offerings and promote services.
• Assess the needs of the caller to ensure first-call resolution of all presented needs.
• Demonstrate outstanding customer service.
• Deescalate callers, navigate resources, resolve complex concerns, and assess and take action in crisis situations.
• Identify high-risk cases and respond as indicated under the direction of the supervisor.
• Perform call follow-up and reporting as assigned.
• Document all cases in the Case Management System (CMS).
• Follow established protocols and complete all annual compliance requirements.

Benefits

• Competitive compensation at $30 per hour.
• Professional development and coaching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Master's degree