Salesforce Consultant (Support)

Smbhd • Chicago, IL

398d

About The Position

As a Salesforce Consultant (Support) at SMBHD, you will be a vital member of the Client Success & Support team, focusing on providing ongoing Salesforce support to small and mid-level businesses. Your role will involve delivering customized Salesforce solutions, gathering business requirements, and ensuring effective communication with clients to help them leverage Salesforce for their business challenges. This position offers the opportunity to make a significant impact on clients' operations while working in a collaborative and supportive environment.

Requirements

• Bachelor's degree in Computer Science, Mathematics, MIS or related field.
• 1+ years experience in delivering technology solutions.
• 1+ years configuring and setting up business systems.
• Expert knowledge in Microsoft Excel and database manipulation.
• Proven understanding of the Salesforce Platform, including MVC architecture, reporting, and automation and flows.
• Exceptional analysis skills.

Nice To Haves

• 2+ years working with Salesforce
• Existing Salesforce certifications

Responsibilities

• Deliver assigned declarative configurations in Salesforce and related Salesforce products.
• Document user stories and functional requirements.
• Assist with managing client communications and coordinating client requests/cases.
• Attend client meetings and take detailed notes.
• Work closely with other Salesforce Consultants to deliver a quality system to our clients.
• Coordinate and execute data migrations from legacy systems to Salesforce.

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k) with 6% match (no vestment)
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree