Salesforce - Business Analyst

This role is for a Salesforce Business Analyst at Kinaxis in Chennai, India. The job overview states that the candidate will have the opportunity to join an amazing company with a strong culture. They will be part of a collaborative team focused on improving go-to-market processes by leveraging the Salesforce platform and associated apps. The role involves understanding business objectives, analyzing processes, and implementing technology solutions to enhance user experience and productivity. The Business Analyst will also provide support for Salesforce platform enhancements and ensure compliance with IT controls.

• Work with stakeholders to understand business objectives, operating model, and processes
• Improve user experience, process efficiency, and productivity through business process improvements and technology solutions
• Conduct communications, business process analysis and mapping, data analysis, requirements elicitation and documentation, system configuration and administration, project coordination, documentation, and training
• Provide support for enhancements to the Salesforce platform
• Apply industry standard best practices to ensure the platform is robust, healthy, current, and fulfilling the needs of the business
• Build and design solutions for Marketing, Sales, and Customer Support business units on various platforms such as Salesforce CPQ, Salesforce Sales & Service Cloud, Salesforce Community Cloud, Gainsight CX/PX, ZoomInfo, 6sense, Outreach, etc.
• Identify and analyze business processes, user and system requirements, and support existing suite of Sales, Marketing & Customer Support solutions
• Manage the backlog of Salesforce improvement opportunities using an Agile approach
• Provide business analysis, implementation, integration, configuration, and testing excellence in support of the Salesforce platform
• Support the implementation of new projects and provide support for the Salesforce platform, apps, upgrades, enhancements, fixes, and features
• Interpret data, analyze results, and provide ongoing reports and analysis through presentations and dashboards
• Have 4+ years of functional/professional experience in business analysis, project management, testing, and application support, with a focus on implementing, configuring, and supporting Salesforce
• Experience with design, configuration, and/or support of Salesforce apps such as ZoomInfo, Outreach, 6sense, Gainsight, or similar tools preferred
• Understanding of the Software Development Lifecycle (SDLC) & Agile best practices
• Ability to translate high-level business requirements into functional and system requirements
• Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology
• Experience completing service and support tickets, reducing backlog, and proactively identifying opportunities to improve user experience in a high tech, global organization
• Working knowledge of SQL for querying databases

• 4+ years of functional/professional experience in business analysis, project management, testing, application support, with most of the time spent implementing, configuring and supporting Salesforce with a focus on CPQ. Sales Cloud, Service Cloud, and/or Salesforce Communities with custom configuration of Salesforce are also desired experiences to have.
• Experience with design, configuration and/or support of Salesforce apps such as ZoomInfo, Outreach, 6sense, Gainsight, or similar tools preferred.
• Understanding of the Software Development Lifecycle (SDLC) & Agile best practices.
• Ability to translate high-level business requirements into functional and system requirements.
• Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.
• Experience completing service and support tickets, reducing backlog, and proactively identifying opportunities to improve user experience to reduce tickets in a high tech, global organization.
• Working knowledge of SQL for querying databases.
• Strong communication and presentation skills.

• Challenging work solving highly complex problems
• Opportunity to bring forward and implement innovative ideas
• Collaborative and engaging team culture
• Global impact and contribution to a better planet
• Celebration, laughter, and fun in the workplace
• Valuing diversity, equity, and inclusion
• Accessible website and application process
• Opportunities for growth and development
• Competitive salary and benefits package