Salesforce Administrator

This role is for a Salesforce Administrator at Kinaxis in Chennai, India. The job overview states that the role offers a great opportunity to join a company with a strong culture. The focus of the role is to improve go-to-market processes by leveraging the Salesforce platform and associated apps. The Salesforce Administrator will work with stakeholders to understand business objectives and translate them into technical solutions that enhance user experience, process efficiency, and productivity. The role also involves user management, data analysis, platform maintenance, documentation, and training users on the effective use of the platform products.

• Work closely with business users to identify, document, and analyze business processes, user and system requirements, and support Sales, Marketing, and Customer Support solutions.
• Manage the backlog of Salesforce improvement opportunities using an Agile approach.
• Create and maintain user accounts, roles, profiles, and sharing rules on both Classic and Lightning platforms.
• Configure and maintain custom objects, record types, fields, formulas, views, dashboards, and objects.
• Build and optimize process builders, workflows, flows, and validation rules.
• Provide user training documentation and conduct live training sessions.
• Drive data hygiene and integrity through routine data cleansing activities.
• Translate requirements into test strategies and test cases; design, develop, and execute test strategies and plans.
• Stay up to date with Salesforce releases and best practices to inform and recommend system improvements.
• Have 4+ years of functional experience in business analysis, testing, application support, with a focus on implementing, configuring, and supporting Salesforce.
• Understand the Software Development Lifecycle (SDLC) and Agile best practices.
• Ability to translate high-level business requirements into functional and system requirements.
• Have comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.
• Have working knowledge of SQL for querying databases.

4+ years of functional experience in business analysis, testing, application support, with most of the time spent implementing, configuring, and supporting Salesforce with a focus on Sales Cloud, Service Cloud, and/or Salesforce Communities. Custom configuration of Salesforce is also a desired experience to have.

Experience with configuration and/or support of Salesforce apps such as ZoomInfo, Outreach, 6sense, Gainsight, or similar tools preferred.

Understanding of the Software Development Lifecycle (SDLC) & Agile best practices.

Ability to translate high-level business requirements into functional and system requirements.

Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.

Working knowledge of SQL for querying databases.

• Challenging work solving highly complex problems
• Opportunity to innovate and bring forward best ideas
• Great people and a culture of celebration, laughter, and fun
• Global impact and the opportunity to make a difference
• Commitment to diversity, equity, and inclusion
• Accessible website and application process