Sales Operations Specialist

Panasonic • Farmington Hills, MI

276d • $55,000 - $65,000

About The Position

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place-one customer, one business, one innovative leap at a time. Come join our journey!

Requirements

• College degree (AA) preferred or equivalent work experience in customer service/sales support.
• 3-5 years sales support experience in a manufacturing/distribution environment is mandatory.
• Preferred experience working within a Global Company.
• Functional knowledge MS Office Suite, Outlook, Teams, SharePoint.
• Intermediate MS Excel proficiency.
• Functional knowledge of ERP systems (such as SAP) preferred.
• Electronic Data Interchange (EDI) is preferred.

Nice To Haves

• Cross functional Collaboration with internal and external stakeholders.
• Analytical Ability.
• Problem Solving.
• Solutions Driven.
• Detailed Oriented.

Responsibilities

• Serve as the first point of contact relative to customer service.
• Responsible for the order to cash cycle including Order Management, issue resolution and on-time delivery.
• Collaborate internally with Sales, Product Engineering, Finance, Credit, factories and warehouses to communicate customer requirements.
• Communicate with external partners in the supply chain to ensure on-time delivery and maintain a high level of customer satisfaction.
• Determine best method to achieve customer satisfaction while adhering to company policies.
• Maintain knowledge of products, services, policies and procedures.
• Recommend and implement ideas for improvement to achieve higher work efficiencies.
• Champion customer's requirements through communication and collaboration with internal departments.
• Educate customers on the Panasonic processes, systems, and lead times.
• Provide sales administration support to Sales team.
• Process Drop, Stock and Consignment sales orders received via EDI, e-mail, or web portal.
• Resolve order discrepancies/exceptions timely, within policy.
• Routinely review and action backlog report to maintain confirmed shipping schedules.
• Manage order changes/cancellations/expedites in accordance with policy.
• Resolve chargebacks related to price, quantity, and contractual requirements.
• Maintain general product knowledge to support customer inquiries.
• Create and maintain customer profiles.
• Initiate and process requests for Credits, Debits, Returns.
• Support & Troubleshoot issues identified through exception reporting.
• Communicate with overseas factories or domestic distribution centers regarding issues that may impact/delay on-time delivery.
• Collaborate with logistics/transportation team to explore alternative shipping methods or trade lanes to meet customer due dates.
• Identify and raise up ideas for system and process improvements.
• Proactively identify root cause of errors to prevent reoccurrence.
• Ensure manual warehouse transactions have goods posted according to policy to ensure closure of the transaction.
• Collaborate with third party warehouses to resolve discrepancies or shipping delays as needed.
• Process export and inventory transfer requests as needed.
• Execute & Analyze exception reports to identify issues in the supply chain.
• Provide reports to external and internal customers as needed.
• May be responsible for research and providing data for the PSI report and Sales Flash.
• Follow proper internal controls as established by the company.
• Ensure compliance with SOX and other departmental policy is followed.
• Share knowledge with new employees and participate in training efforts.

Benefits

• Competitive compensation package.
• Comprehensive benefits.
• Pet Insurance.
• Paid Parental Care Leave.
• Employee referral Program.
• Educational Assistance.
• Flexible Work Program.
• Volunteer time Off.
• Casual Dress Code.
• Total Well Being Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree