Sales Enablement Manager

D&H Distributing • Harrisburg, PA

289d • Remote

About The Position

This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL. D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Requirements

• High School Diploma or equivalent required. College degree preferred
• 3+ years of management leadership experience preferred
• 3+ years of sales or call center-based customer service experience

Responsibilities

• Creates, supports, and executes key projects focused on revenue, margin, co-owner's value, market share improvement and operational excellence
• Drive technology and process improvements in D&H's core enablement solutions, including CRM, Phone Systems, Productivity, and CPQ solutions
• Work directly with Business Operations leaders on key initiatives focused on improving customer SLAs, hiring and talent management, sales tool execution and training
• Act as the enablement lead helping drive adoption of automation / self-serve tools (Web) through training, communication, and hypercare
• Collaborate regularly with sales leaders on key projects gathering feedback, ideas, direction as well as providing ongoing status reports
• Act as best practices coordinator, collaborating with North American sales leadership, assisting with training, process improvements, CRM standardization and sales tactics
• Organizes sales efforts on new vendor launches - assists with onboarding
• Responsible for leveraging their expertise, along with the experience of other D&H experts, to build, position, and support sales of new and advanced solutions
• Acts as lead on behalf of sales leadership on CRM initiatives helping finance, business intelligence and sales execute improvements, launch added enhancements, and implement best practices
• Establish Business Continuity Plan (BCP) processes, document, communicate, and implement across the organization
• Collaborate with Business Operations leaders to execute the mission of Operational excellence
• Provide direction and input on process enhancements and technology focused on customer feedback and needs
• Creates and maintains business documentation that standardizes best practices across North American sales teams
• Works with sales leadership and business operations, forecasting and managing workloads to overachieve SLAs
• Regularly measures and reports on the effectiveness of sales enablement initiatives
• Participate in business operations and sales trainings as requested
• Adhere to all company policies procedures and ethics including company attendance policy
• Meet Service Level Agreements, enablement team goals and targets including call handling quotas, quote conversion rates, forecast accuracy, and time to first sale.

Benefits

• Employee Stock Ownership Plan
• 401k
• Paid Time Off
• Medical benefits
• Prescription benefits
• Dental benefits
• Vision benefits
• Gym Reimbursement
• Work from Home Reimbursement
• Employee Purchase Program
• Tuition Assistance

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED