Sales Development Representative (Buyer-side)

The Sales Development Representative is a crucial role at MFG.com, responsible for ensuring the effective use of the platform by industrial buyers of custom manufactured parts. This role involves growing and managing the RFQ funnel, maintaining buy-side relationships, and providing customer service and support. The ideal candidate will have experience in B2B sales and customer support, exceptional communication skills, and the ability to work independently while collaborating with cross-functional teams. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of MFG.com.

• Grow the existing MFG.com marketplace through prospecting, cold calling, and penetrating the existing database
• Interact with buy-side customers through phone, email, live chat, and instant messaging to provide customer service and support
• Welcome new users of the MFG.com system and provide orientations of website functionality and operation
• Log all customer interactions in CRM system
• Follow up on all outstanding customer support issues to resolution
• Communicate effectively with customers using verbal and/or written mediums
• Be flexible and open to other selling opportunities
• Stay attuned to the industry landscape and market trends
• Perform additional responsibilities and tasks as necessary
• Experience in B2B sales and/or customer support
• Experience using modern sales technologies such as Hubspot, Zoominfo, and LinkedIn Sales Navigator
• Exceptional and engaging communication skills
• Strong business acumen with a focus on continuous development and improvement
• Ability to work independently with little guidance and collaborate closely with peers, cross-functional teams, and leadership
• A proven history of overachieving targets and KPIs
• Possess a positive, can-do, team-player mentality/attitude

• Experience in B2B sales and/or customer support
• Experience using modern sales technologies; Hubspot, Zoominfo, and LinkedIn Sales Navigator comfort are a plus
• Exceptional and engaging communication skills
• Strong business acumen with a focus on continuous development and improvement
• Ability to work independently with very little guidance and collaborate closely with peers, cross-functional teams, and leadership
• A proven history of overachieving targets and KPIs
• Possess a positive, can-do, team-player mentality/attitude

• Healthcare options including medical, dental, and vision coverage for employees and dependents
• Equity in the company for every employee
• 401(k) with employer match
• Robust paid parental leave for both primary and secondary caregivers
• Generous paid time off, including 20 PTO days and additional days off for illness, holidays, and destressing
• Wellness benefits such as commuter benefits, FSAs, financial well-being platform, gym reimbursement, and standing desks
• Learning and development opportunities through mentorship and investment in LinkedIn Learning
• $100 credit in Shapeways account each quarter, totaling $400 a year, which can be used with the 20% employee discount for purchasing items from the marketplace
• Quarterly employee engagement events with virtual meetings, small team work, and competitions for prizes