Sales Associate III

About the position

The position focuses on selling and service, requiring an understanding of organizational objectives and alignment with company priorities and values. The role involves creating personal sales and clienteling strategies in partnership with the management team, meeting customer needs through solution-oriented thinking, and building credibility as a personal fashion advisor. The individual must be aware of local market changes that could impact business performance and support the execution of local sales strategies. The role emphasizes creating positive customer impressions through appropriate business attire and demonstrating Coach's selling and service expectations consistently.

Responsibilities

• Understands organizational objectives and makes decisions that align with the Company priorities and values
• Creates personal sales and clienteling strategies in partnership with the management team
• Meets customer needs through solution-oriented and forward thinking
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
• Demonstrates Coach's Selling and Service expectations at all times
• Influences customers' purchase decisions by balancing patience and assertiveness
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Flexes personal selling techniques to contribute to overall store financial results
• Demonstrates persuasive, confident, friendly and genuine service skills and selling behaviors
• Discusses product features and builds the sale by suggesting appropriate add-on items to fit the customers' specific needs
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Develops product knowledge skills and remains aware of current collections
• Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Sensitive to customers' needs and tailors approach by reading cues
• Builds lasting and loyal relationships with customers
• Ensures all daily tasks are completed without negatively impacting service or Coach standards