Returns Coordinator - Hybrid/Remote

About the position

The primary function of this role is maintaining system and process accuracy during real time delivery team release through an extensive multi-system checks-and-balance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to resolve, address and improve systemic, account and inventory inaccuracies. A Returns Coordinator will also provide support for administrative functions as needed.

Responsibilities

• Log and perform SAP ER1/EW1 adjustments in real time while releasing delivery teams using updated release procedures (using SharePoint, DispatchTrack, SAP ER1 and EW1, Outlook)
• Resolve systemic-to-physical inventory inaccuracies through all stages of depot handling, delivery and reverse logistics movements
• Review and resolve discrepancies within complex customer accounts and ensure associated inventory movements are performed with accuracy
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and customer satisfaction
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
• Sustain working knowledge of all procedures and policies for system interface and customer account management
• Provide regular feedback to Returns Coordination Lead/Manager
• Perform other duties and participate in special projects as required

Requirements

• Multi-tasking competing priorities
• Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
• Detail oriented and accurate
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Working knowledge of Excel (SAP desired but not necessary)
• Excellent problem solving skills
• Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Benefits

• Competitive compensation
• Outstanding benefits
• Opportunities for career growth
• Training