Retail Customer Service Associate

FedEx • Woodbury, MN

451d • $35,984 - $42,224

About The Position

The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and recommending appropriate services while managing various store operations, including equipment maintenance and inventory management.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail environment.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience in a fast-paced retail environment.
• Knowledge of printing, signs, and graphics products.

Responsibilities

• Deliver a positive customer experience by anticipating needs and providing solutions.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and follow instructions from supervisors.
• Maintain a clean and orderly retail store environment.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED