Resident Network Engineer

Juniper Networks

311d • $149,600 - $215,050

About The Position

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Reporting to the Manager of Advanced Services, this is a highly technical role, providing Junipers Network Products post-sales support. The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer's network.

Requirements

• At least 7 years of experience implementing and providing technical support for networking products in LAN, WAN, or Internet services environments.
• At least 3 years of experience designing IP networks.
• Detailed technical experience in the installation and operation of IP routers.
• A detailed understanding of the protocols surrounding IP service provider networks.
• Experience with TCP/IP and MPLS fundamentals.
• IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy).
• Routing protocol operation, migration, and scaling mechanisms.
• Routing policies at BGP peering points.
• Experience with VPNs and the associated tunneling technologies (MPLS, L3VPN, VPLS, MVPN).
• Experience with Ethernet switching and 802.1Q, QOS.
• Strong interpersonal skills.
• Ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills.
• Demonstrated ability to manage multiple projects and work calmly under pressure.

Nice To Haves

• Bachelor's degree in engineering.
• JNCIE certification or equivalent experience.
• 5+ years of ISP experience.
• JUNOS CLI experience.
• Understanding of BGP and route reflector topologies.
• Unix/Linux skills.
• Some scripting skills.
• Experience with test equipment such as Spirent, Agilent N2X, and Ixia.
• Experience with network management tools such as SNMP, Syslog, etc.
• Experience with Multicast.

Responsibilities

• Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.
• Raise equipment Return Material Authorizations (RMAs) and track these through to problem resolution.
• Produce a written summary report to the customer on the status of Design projects, equipment, and network problems.
• Hold design and information-gathering workshops with the Customer to understand their existing network design and the technical requirements of new network designs.
• Understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to assist in designing an available and sustainable network.
• Carry out testing of new Designs, features, and functionality in a laboratory environment as required by the Customer.
• Help develop plans to implement them and verify that they operate correctly in the live network.
• Test patches and fixes to operating software and ensure they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the Customer to discuss equipment and network problems and provide case status updates.
• Train the Customer's design, implementation, and support personnel to configure and operate the Juniper Networks products.
• Support the design and planning of Juniper MX, PTX, and QFX network routing products and associated solutions within the customer infrastructure.
• Support ongoing efforts to define best practice policies for Juniper product applications the customer uses.
• Peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.
• Develop secondary skills in other products in the Juniper product portfolio.

Benefits

• Medical benefits
• 401(k) eligibility
• Vacation
• Sick time
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree