Registration Specialist - Bilingual Required (Spanish/English)

Milwaukee Area Technical College • Charlotte, NC

286d

About The Position

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Requirements

• High School Diploma and one (1) year additional coursework in a postsecondary school.
• Must have a minimum of two (2) years of office experience.
• Bilingual English/Spanish required.

Nice To Haves

• Associate Degree
• Four (4) years of office experience.

Responsibilities

• Performs duties of a highly responsible and confidential nature to assist in the processing and direct student support in the Registration and Academic Records.
• Works with student academic records current, computerized and archived hardcopies.
• Performs registration for students as necessary, including overloads, etc.
• Accept payments and research payment issues as necessary.
• Responsible for Clearinghouse report processing, errors, and corrections.
• Assists with transcripts via the Clearinghouse, knowledge of process and prepare hard copy transcripts.
• Answer transcript emails, process all archived transcript requests, walk-in requests, process university partnership transcripts and manual correct (as needed) of transcripts using student database.
• Process CPLE request forms for the downtown Milwaukee Campus.
• Assists with student account appeals, communication to students, and account adjustment.
• Assists with receptionist duties, registration front desk and including directing students and visitors to the correct department including mail tasks.
• Scanning, workflow, and data entry.
• NSC verifications, degree verifications, and manual correction of records.
• Assists with verifying enrollment and loan deferments.
• Responsible for veteran support, communication and assistance to veterans.
• Process grade changes, instructor withdrawals.
• Responsible for non-attendance rosters and processing administrative withdrawals.
• Answer phones, respond to emails, assist with departmental email accounts, and assist walk-ins with registration needs, forms, questions, etc.
• Ability to run reports.
• Responsible for responding and processing registration email accounts.
• Assist with the de-registration process and communication to students and troubleshooting de-registration issues.
• Completes word processing, filing, and composing routine correspondence and maintains records.
• Operates personal computer and/or laptop, calculator, photocopying, fax machine and other office equipment.
• Receives, opens, prioritizes, distributes, and re-routes mail.
• Maintains and orders office supplies, equipment and materials needed for the department.
• Assists with the implementation of new software programs, testing, and updating current software as needed.
• May be asked to participate in cross-functional committees as needed.
• Maintain current knowledge of best practices and standards in accounting with an emphasis on community Colleges.
• Actively organize and/or participate in applicable workgroups, committees and professional associations or conferences to promote continuous learning.
• Participate in trainings and workshops to increase knowledge, awareness, and practice of the College's diversity, equity, and inclusion initiatives.
• Use WE CARE Service Excellence Standards, responsible for ensuring a culture of student experience and student-centered success.
• Practices honesty by demonstrating consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions.
• Acts and speaks consistently with, and in support of, MATC's Mission, Vision, and Values.
• Addresses all student and employee behavior confidentially and respectfully.
• Perform other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED