Regional Manager of Operations - Sarasota Region (Naples, Ft Myers, Bonita Springs, Sarasota)

The Fresh Market

279d

About The Position

Reporting to the Zone Vice President of Operations, the Regional Manager of Operations (RMO) is responsible for directing a group of stores within a geographic or otherwise defined area. The RMO directly manages the Store Manager to ensure that all stores operate within The Fresh Market's standards and drives best in class practices, while meeting/exceeding sales, profitability and guest experience objectives established during the forecasting and planning process as well as provide feedback to cross functional business partners about market needs and solutions. The RMO directly leads/manages Store Managers to ensure compliance with applicable policies, practices and objectives. The RMO is the CEO of their region and owns the understanding and execution of company strategies. Additionally, this position is responsible for ensuring team member development, training, and meeting company retention goals.

Requirements

• Preferred, a minimum of 5 years work experience in retail operations management, hospitality, or restaurant.
• At least some experience leading a multi-store organization including, but not limited to: recruiting, retention, supervision, employee development, and responsibility for sales, gross margins, labor and profit.
• Demonstrated excellent guest service skills and ability to communicate clearly and concisely, both verbally and written.
• Ability to apply sound business acumen and principles; including retail sales understanding and P&L responsibility.
• Proven ability to select, develop, and retain top talent.

Responsibilities

• Provide overall direction to improve store operations within an assigned region and meet operational objectives.
• Plan and implement zone and region level initiatives to increase sales while controlling operational costs.
• Ensure store operations adhere to legal and operational compliance requirements.
• Maintain staffing, training and development at the regional and store levels to ensure programs are being executed and monitored for success.
• Provide coaching and mentoring to store team at all levels ensuring optimal business and guest engagement results.
• Conduct regular store visits to ensure business standards are maintained, expectations are being achieved, coaching and developing are occurring, and action plans are developed in order to grow the business.
• Ensure top talent is identified and selected across the region and assist with the on-boarding of new management employees and the development of leadership skills.
• Drive sales and meet all controllable expenses such as payroll, shrink, safety, supplies.
• Develop and execute actions that ensure an engaged employee base and culture focused on guest experience and sales.
• Lead change within the region for all aspects of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food and Beverage Retailers