VCA Animal Hospitals-posted about 1 year ago
$35,360 - $35,360/Yr
Full-time • Entry Level
Syracuse, NY
Professional, Scientific, and Technical Services

The Receptionist/Client Service Representative at VCA Fairmount Animal Hospital plays a crucial role in providing exceptional customer service and support to pet owners. This position involves greeting visitors, booking appointments, handling payment transactions, maintaining records, and answering telephones in a fast-paced environment. The ideal candidate will work collaboratively with a passionate team dedicated to the health and well-being of pets, ensuring a welcoming atmosphere for clients and their animals.

  • Greet visitors and clients in a friendly and professional manner.
  • Book appointments and manage the scheduling of services.
  • Handle payment transactions accurately and efficiently.
  • Maintain accurate records of client and pet information.
  • Answer telephones and respond to client inquiries promptly.
  • Provide support and assistance to clients in a caring and empathetic manner.
  • Minimum 1-2 years of customer service experience.
  • Strong communication skills.
  • Organizational skills to manage multiple tasks effectively.
  • Ability to work in a team environment.
  • Prior veterinary experience is helpful but not mandatory.
  • Experience in a veterinary setting.
  • Familiarity with veterinary terminology.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid vacation and sick days
  • Continuing education opportunities
  • Employee pet discounts
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