Quality Business Process Analyst

UnitedHealth Group • Dallas, TX

258d • $28 - $56 • Remote

About The Position

The Quality Business Process Analyst reviews assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identifies opportunities to improve process and manages improvement projects for HEDIS, CAHPS and HOS strategic initiatives. Investigates non-standard requests and problems, makes presentations to direct management and completes projects on time and within scope. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 60 days of on-the-job training. The hours of the training will be aligned with your schedule. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED
• Must be 18 years of age OR older
• 1-3+ years' experience with process improvement initiatives required.
• 1+ years of HEDIS/ Star experience
• 3+ years associated business experience with health care industry
• Proven ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation required.
• Experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines required.
• Ability to interact one-on-one and consult with all levels of executive management required.
• Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook required.
• Possesses moderate to high Microsoft EXCEL skills that include, but are not limited to creating pivot tables & v-look ups.
• Large data set bumps required.
• Ability to work full time, Monday - Friday.

Nice To Haves

• Project Management experience
• PMP or Six Sigma certification
• Medical/clinic background highly preferred
• Experience with CAHPS and HOS

Responsibilities

• Coordinates and completes projects across various functional areas that support Quality campaign initiatives.
• Leads Project Management initiatives as project assignments and/or identified because of a business process review.
• Performs moderately complex business analysis and project management.
• Tracks and reports on project status to colleagues and senior management.
• Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc.
• Synthesizes data, develops recommendations, and reviews findings with business leadership.
• Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations.
• Possesses moderate to high EXCEL skills that include, but are not limited to creating pivot tables, v-look ups, and large data set bumps.
• Creates a process management system to monitor key performance indicators.
• Serves as a liaison between Quality and IT to assist and alter business requirements needed for system modifications, enhancements and implementations.
• Performs all other related duties as assigned.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED