PT Control-Link Central Operator

Musco Sports Lighting • Oskaloosa, IA

285d

About The Position

At Musco, the industry-leader in sports lighting, our motto is, “We Make It Happen.” There is a can do, innovative spirit here. We are problem solvers, always up for the next challenge. While our headquarters are in Oskaloosa, Iowa, we are a global company, providing lighting solutions at stadiums, arenas and venues in more than 125 countries. The Musco Control-Link Team is currently seeking a Part-Time Control-Link Operator to work from our Oskaloosa office. This position will focus on providing Control-Link customer support through the call center. If you're solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you.

Requirements

• High school diploma or completed GED
• At least one year of previous work experience in customer service is preferred
• Computer skills - Microsoft Excel, Microsoft Word and email experience required
• Strong technical aptitude
• Strong telephone communications skills
• Ability to work alone, independently with little or no supervision
• Analytical - proven problem solving skills
• Basic knowledge of Scoreboard and Musco products and services a plus
• Self motivated, dependable and detail oriented
• Dedicated to providing excellent customer service
• Good team player

Responsibilities

• Provide inbound customer support by phone
• Enter new lighting schedules
• Troubleshoot Control-Link customer problems
• Log inbound calls for reporting and billing purposes
• Provide daytime support to Control-Link staff
• Assist with monitoring and tracking existing control units
• Train and educate new customers in the use of Control-Link
• Provide customer feedback to internal Control-Link team to assist in development of processes and procedures
• Other duties as assigned

Benefits

• Health insurance - comprehensive plans with low out-of-pocket costs
• Generous paid time off benefits
• Profit sharing - calculated based on profitability
• 4% 401K match - immediately vested
• 100% paid Team Member premiums for life insurance and short-term disability insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED