PT Control-Link Central Operator

Musco Sports LightingOskaloosa, IA
285d

About The Position

At Musco, the industry-leader in sports lighting, our motto is, “We Make It Happen.” There is a can do, innovative spirit here. We are problem solvers, always up for the next challenge. While our headquarters are in Oskaloosa, Iowa, we are a global company, providing lighting solutions at stadiums, arenas and venues in more than 125 countries. The Musco Control-Link Team is currently seeking a Part-Time Control-Link Operator to work from our Oskaloosa office. This position will focus on providing Control-Link customer support through the call center. If you're solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you.

Requirements

  • High school diploma or completed GED
  • At least one year of previous work experience in customer service is preferred
  • Computer skills - Microsoft Excel, Microsoft Word and email experience required
  • Strong technical aptitude
  • Strong telephone communications skills
  • Ability to work alone, independently with little or no supervision
  • Analytical - proven problem solving skills
  • Basic knowledge of Scoreboard and Musco products and services a plus
  • Self motivated, dependable and detail oriented
  • Dedicated to providing excellent customer service
  • Good team player

Responsibilities

  • Provide inbound customer support by phone
  • Enter new lighting schedules
  • Troubleshoot Control-Link customer problems
  • Log inbound calls for reporting and billing purposes
  • Provide daytime support to Control-Link staff
  • Assist with monitoring and tracking existing control units
  • Train and educate new customers in the use of Control-Link
  • Provide customer feedback to internal Control-Link team to assist in development of processes and procedures
  • Other duties as assigned

Benefits

  • Health insurance - comprehensive plans with low out-of-pocket costs
  • Generous paid time off benefits
  • Profit sharing - calculated based on profitability
  • 4% 401K match - immediately vested
  • 100% paid Team Member premiums for life insurance and short-term disability insurance

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Miscellaneous Manufacturing

Education Level

High school or GED

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