Programmer Writer - AWS Cloud Governance, AWS Cloud Governance

Amazon • Mercer Island, WA

388d • $70,100 - $173,700

About The Position

The Programmer Writer for AWS Cloud Governance is responsible for creating high-quality technical documentation and code samples for AWS services such as AWS Config, AWS Control Tower, AWS Audit Manager, and AWS Organizations. This role requires a blend of programming skills and technical writing expertise to effectively communicate complex information to a diverse technical audience. The position emphasizes collaboration with software developers and product managers to enhance the customer experience through clear and concise documentation.

Requirements

• Degree or certification in a relevant technical field or equivalent experience
• A minimum of 3 years of experience designing and producing content for a technical audience such as Software Engineers, System Administrators, or IT professionals
• Experience using content publishing tools to write, format, manage, and publish technical content on the web
• Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go

Nice To Haves

• Strong written and verbal communication skills
• Experience working on content that scales across multiple products and requires cross-team collaboration
• Experience working with XML, markdown, or HTML
• Experience designing, planning, and delivering content that meets the needs of a technical audience
• Experience working directly with teams of software engineers

Responsibilities

• Author and deliver high-quality, public-facing documentation and code sample content that is accurate, discoverable, relevant, usable, organized, and aligned with AWS style and standards
• Use subject-matter expertise in your product and its relevant technologies to review product planning and design documents, and provide feedback to improve the customer experience
• Develop, negotiate, and drive content strategy in alignment with product strategy
• Engage with customers, gather data and feedback, and report insights around content performance metrics
• Develop scripts, sample code, and technical procedures that are easy to use
• Write customer-facing text for consoles and context-sensitive help panes
• Hire and develop writers on the team
• Identify and drive opportunities to improve team efficiency

Benefits

• Flexible schedule to promote work-life balance
• Mentorship and career growth opportunities
• Diversity and inclusion initiatives
• Employee-led affinity groups
• Ongoing learning experiences and events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed