Program Manager, Benefits, Undiscovered and Small Business Accelerator (USBA)

Amazon • Arlington, VA

441d • $66,800 - $142,800

About The Position

The Program Manager for the Undiscovered and Small Business Accelerator (USBA) at Amazon is responsible for driving the success of small and historically underrepresented business populations, including minority-, women-, and veteran-owned businesses. This role involves implementing process improvements, managing vendor relationships, and collecting data to inform the USBA benefits strategy. The ideal candidate is a self-motivated professional who thrives in ambiguous situations and is focused on enhancing the seller experience through effective program management and collaboration across teams.

Requirements

• 4+ years of program or project management experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of driving end to end delivery, and communicating results to senior leadership
• 4+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Creates, optimizes and drives adoption of critical mechanisms required to scale USBA benefits
• Designs and leads the curation of learning guides that support the growth of Black businesses within BBA
• Works across teams to collect data that informs USBA benefits improvement process
• Oversees and manages the USBA benefit review process
• Manages vendor relationships to execute learning guides and BBA resources
• Tracks and reports program learnings and effectiveness to internal stakeholders
• Drives cross-functional alignment to achieve strategic program goals
• Looks around corners to spot emerging issues and proactively lead the development and execution of solutions as it relates to USBA benefits

Benefits

• Medical insurance
• Financial benefits
• Equity options
• Sign-on payments
• Comprehensive employee benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees