Program Advisor (South Austin, TX)

Lone Star Circle Of Care • Austin, TX

250d

About The Position

The Program Advisor provides financial screening program registration services for new and returning Lone Star Circle of Care (LSCC) patients/clients. The Program Advisor educates clients on the program registration process and eligibility for any programs the client is found qualified for, such as the LSCC Sliding Fee Discount Schedule, Medicaid, CHIP, MAP, WILCO, and other state or federal programs.

Requirements

• High school diploma or GED

Nice To Haves

• Associates degree
• Minimum of 1 year experience in program eligibility or related health and human-services work preferred
• Proficiency with MS Office Suite (Word, Excel, and Outlook)
• Bilingual English/Spanish language skills

Responsibilities

• Provides accurate and timely program registration for new and returning LSCC patients.
• Receives scheduled and unscheduled calls through Patient Navigation Center for Program Registration.
• Performs program registration thoroughly to ensure highly accurate program findings for Sliding Fee Scale assignment.
• Allocates appropriate time to each call to ensure high degree of patient completion and kept appointments, while maintaining workflow.
• Makes outbound calls as appropriate to perform program registration, case follow-up or to schedule additional program registrations.
• Accurately identifies programs for which patients may be eligible.
• Collaborates with front office staff to ensure program registration policy and procedures are followed and to ensure clear and effective communication to maintain patient flow through the program registration process.
• Completes all program registration documentation in a timely, accurate and professional manner.
• Using Medicaider, NextGen, available insurance verification programs and other automated tools, maintains all patient documentation necessary to complete assignments and certify clients/patients in the appropriate programs.
• Completes case documentation electronically and maintains no paper files on cases.
• Maintains appropriate electronic flags for timely follow-up with patients.
• Ensures documentation is sufficient to ensure coordination of care and program follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED