Product Manager, Credit Card & Banking Ops

Exl Services Ltd • Richardson, TX

405d • $120,000 - $140,000

About The Position

The Product Manager for Credit Card & Banking Operations is responsible for managing a portfolio of US domiciled deposit and credit card products for a leading US Retail Bank. This role involves leading the prioritization and execution of product roadmaps, ensuring products meet customer needs and regulatory requirements, and collaborating with various teams to drive results and enhance customer experience.

Requirements

• Bachelor's or Master's degree in Mathematics, Statistics, Economics, Computer Engineering or Analytics related field.
• 5+ years of experience in banking operations and credit card, preferably in fraud, disputes, collections operations domain.
• 5+ years of product management experience in the banking domain.
• Knowledge of common Banking application systems and their relationships within the Bank is an asset.
• Experience working in an Agile environment is an asset.
• Excellent communication, presentation and story building skills.
• Strong analytical skills with the ability to research and make decisions based on complex customer problems.
• Knowledge of JIRA, Confluence, product and process flow documentation.

Nice To Haves

• Experience leading teams and driving product changes for banking mobile applications and payment networks.
• Ability to adapt to emerging analytic tools and solutions into standard operating procedures.

Responsibilities

• Lead efforts to manage portfolio of assigned US domiciled deposit or credit card products.
• Prioritize and execute product roadmaps based on impact on fraud, scams, revenue, operational expenses, and customer experience.
• Ensure products and assigned projects are performing as expected and resolve issues in a timely manner.
• Partner with Technology Team and other Lines of Business teams on key inputs and drive results.
• Support the team in developing new product solutions, processes, procedures, and system enhancements.
• Independently address complex problems and suggest product process flows to enhance customer experience.
• Develop executive presentations and communications.

Benefits

• Competitive salary range of $120,000 - $140,000 per year.
• Full-time employment with a leading US Retail Bank.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees