Product Manager

The Product Manager will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds to the end-user. They will continuously discover customer needs, conduct market and competitive analysis, and generate user stories to guide prototype development. The Product Manager will collaborate with engineering and product designers to develop and test prototypes, maintain the functional quality of delivered work, and ensure customer needs are met through user acceptance testing. They will also establish and communicate the vision and roadmap for the product, manage product scorecards, and monitor the product lifecycle.

• Continuous product discovery (3-5 customer calls per week) to understand customer needs
• Conduct market and competitive analysis to support product development efforts
• Conduct win/loss/churn interviews with customers
• Generate and refine detailed user stories from customer needs and solution requirements that guide prototype development
• Work side-by-side with engineering and product designers to develop and test prototypes with target customers to establish Minimum Valuable Products (MVP) that are both feasible and valuable
• Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria and communicate priorities based on well-defined and measured business cases
• Conduct user acceptance testing to ensure delivered product meets acceptance criteria and matches prototypes
• Identify and work with customers to beta test new features before full release to make sure customers’ needs were met
• Establish, refine, and communicate through the business and to customers a shared understanding of the vision and roadmap planning for your product; ensure the prioritized backlog aligns with the roadmap plan
• Maintain a prioritized product backlog to ensure the maximum value of delivery, to enable realistic forecasting, alignment with the roadmap, proper communication, and expectation-management
• Communicate with Marketing and Sales teams to ensure the business is informed of the direction and status of the roadmap
• Establish goals and manage to your product scorecards – communicate progress across internal and external stakeholder groups
• Develop a deep understanding of the business drivers of your products – profitability, pricing, services mix, sales channels, etc.
• Continuously monitor where your products are in their lifecycle and work holistically across the business to manage lifecycle events (end of life, new product launch, etc.)
• Experience in analyzing market and competitors to discover new market opportunities
• Analytical bend to be able to understand the story that data tells. Define success metrics, track key business, and usage analytics
• Typically requires a minimum of 4 years of experience in a similar role.

• Continuous product discovery through customer calls and market analysis
• Conduct win/loss/churn interviews with customers
• Generate and refine user stories from customer needs and solution requirements
• Work with engineering and product designers to develop and test prototypes
• Maintain functional quality of work and communicate priorities
• Conduct user acceptance testing and beta test new features
• Establish and communicate vision and roadmap for the product
• Maintain a prioritized product backlog
• Communicate with Marketing and Sales teams
• Establish and manage product scorecards and goals
• Develop understanding of business drivers for the product
• Monitor product lifecycle and manage lifecycle events
• Experience in analyzing market and competitors
• Analytical skills to track key business and usage analytics
• Minimum of 4 years of experience

• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• Medical/Dental/Vision
• 16 weeks of paid parental leave (US)
• Technical stipend
• Professional development programs
• Wellness programs