We are looking for a Senior Service Designer reporting to the Manager Journey Management and Discovery Research within the Growth Experience and Technology organization. The GET team ensures delivery of a seamless experience across the full customer life cycle from discovery, consider, buy, onboard, use, and extend, integrating front of house with back of house experiences. Our team partners with marketing, sales, customer success, legal, engineering, product management, analytics, user research/insights and others to achieve success together. This position will support the Experience Design organization through mapping and improving the end-to-end customer experience for our products and services. This position significantly contributes to maturing an enterprise Journey Management capability by managing an ongoing innovation pipeline experience-first. You are an advanced systems and process thinker with hands-on experience working in corporate design organizations and expertise in Service Design, Journey Management, by modeling of business impact when making insight-based improvement recommendations. In this role, you will focus on business outcomes to shape Autodesk's customer experiences and guide working teams on how to grow a seamless, effortless, and cohesive digital experience across all phases of the customer journey. You have multi-method service design and research skills, can work through all phases of the design process, and can lead collaborations with diverse and global teams. You will collaborate with multiple levels of seniority which includes researchers, UX designers, product designers, content writers, product managers, engineers, and partners who share your experience delivering experiences to differentiate Autodesk in the marketplace.
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Career Level
Senior
Industry
Publishing Industries