Practice Manager/Veterinary Technician

The Sams Clinic Veterinary Specialists • Mill Valley, CA

416d • $91,520 - $97,760

About The Position

The Practice Manager at The Sams Clinic Veterinary Specialists is responsible for overseeing the daily administrative and business operations of the clinic. This role ensures that the clinic runs efficiently, providing a positive environment for both staff and clients while prioritizing high standards of animal care. The Practice Manager leads a team of veterinary professionals, manages staff training, and addresses client concerns to maintain the clinic's reputation.

Requirements

• Registered Veterinary Technician (RVT) certification.
• 2 years of management experience, including direct supervision of team members.
• Decisive decision-making ability and effective problem-solving skills.
• Ability to thrive in a fast-paced environment and adapt to challenges.
• Excellent time management, follow-through, and organizational skills.
• Ability to perform multiple tasks simultaneously with attention to detail.
• Maintain confidentiality and exercise sound business judgment.
• Demonstrate emotional intelligence and strong conflict management skills.
• Excellent interpersonal, listening, written, and verbal communication skills.
• Self-directed and able to work independently as well as collaboratively.

Responsibilities

• Oversee daily operations of the clinic, including scheduling staff shifts and managing clinic flow.
• Manage, train, and develop direct reports, fostering a culture of teamwork and continuous improvement.
• Maintain office staff job results by coaching, counseling, and disciplining employees.
• Directly manage employees' timecards, PTO, sick time, and payroll review.
• Recruit, select, orient, and train employees to maintain staff.
• Partner with the Chief of Operations to ensure staff training and performance meet expectations.
• Design and implement office policies by establishing standards and procedures.
• Handle client complaints and concerns, resolving issues to maintain positive relationships.
• Be on-call for the clinic and arrange coverage as needed.
• Organize office operations and procedures, controlling correspondence and designing filing systems.
• Manage inventory, pricing, purchasing, property management, and compliance with laws and regulations.
• Utilize creative marketing strategies to increase clientele and build the business.
• Provide historical references for records management and controlled substances.
• Maintain professional knowledge by training staff and attending educational workshops.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee discount
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed