Player Centered Design Specialist (Gaming Industry) (Remote, EU)

The Design Specialist role at Solsten is focused on providing white-glove service to existing gaming customers by acting as a trusted advisor and understanding their needs. The ideal candidate will have a strong appetite for growth, high emotional intelligence, and impeccable project management skills. They will also be passionate about games, game UX, psychology, personalization, and player-centered experiences. The role offers a competitive salary, flexible paid time off, and the opportunity to work remotely from anywhere in the world. Solsten is committed to creating a diverse environment and is an equal-opportunity employer.

• Establish yourself as a trusted audience-first advisor to customers in order to help them achieve their product experience goals while continuously leveraging the Solsten technology.
• Intimately understand the Solsten product, game design, and how to build the next generation of human-centered experiences using our audience intelligence dashboard, with a constant pulse on what we’re building next.
• Continuously deepen your understanding of player centricity, best practices in game development, how to apply psychology to game design, and keep up to date with new trends in these spaces as well as their potential applications for customers.
• Stay in-tune with customers on how they can improve their game and feature development to hit key product metrics (e.g. D1-D7 retention).
• Provide workshops and training sessions for various stakeholders (e.g. game designers, product managers, UX designers, researchers, etc.) on relevant best practices with the Solsten dashboard to maximize their ability to apply psychologically based audience-first game design and research principles.
• Form strategic relationships with key stakeholders to understand our customer’s business within their industry and develop strategic roadmaps for how Solsten grows with them.
• Build a consistent and strong feedback loop to our UX and product team to share and discuss customer requests that are prioritized by the product team.
• Partner with our Customer Success, and Research teams to develop strategic and technical plans that help customers achieve their business objectives with Solsten.
• Bring a great sense of humor, tact, and ability to be empathetic and personable to clients, building rapport and trust with a deep passion for helping companies to become more player and human-centered.
• Add to the overall public discourse on social channels or through talks on the importance of player-centeredness while aiding companies and onboarding them through change management as they adopt and progress through the various stages of user-centeredness as a key advisor on the process.

• Bachelor's degree in Psychology or equivalent practical experience in a game studio as UX designer or similar roles
• Minimum of 4 years of experience working in game design or supporting the game design process in a relevant role
• Great experience in project management, defining milestones, success criteria, resource allocation, and on-time delivery
• Master of empathy and insight- understanding customers and their needs
• Strong passion for games, game UX, psychology, personalization, player-centered experiences, and a high motivation to build a deep understanding of our products and translate the value to our customers
• Self-motivated team player and ability to work in fast-paced environments with minimal oversight
• Great communicator and communicate proactively and straightforward, while demonstrating excellent written and oral communication skills
• Excellent time management skills with the ability to prioritize and shift workload to meet deadlines.