Patient Care Advocate - Kreative Dental Care

American Dental Companies • Polk City, FL

8d

About The Position

At Kreative Dental Care, we deliver a high-quality, patient-centered dental experience while driving strong practice performance. Our team is committed to creating a supportive, professional environment where patients feel confident in their care-and our team members are empowered to succeed.
We believe in:
Exceptional, consistent patient experiences
Accountability through performance metrics
A team-driven approach to patient care and business success
We are seeking a Patient Care Advocate who will take ownership of the patient journey while driving treatment acceptance and schedule performance.
This is not a traditional front desk role-this position plays a key role in both patient satisfaction and the financial success of the practice. You will help patients understand their treatment, coordinate care, and ensure an optimized, productive schedule.

Requirements

• 2+ years of dental front office or treatment coordination experience (preferred)
• Strong communication and interpersonal skills
• Confidence discussing treatment and financial arrangements
• Highly organized with strong multitasking abilities
• Experience with dental software (Denticon, Open Dental, or similar preferred)

Responsibilities

• Serve as the primary point of contact for patients
• Deliver a welcoming, professional, and efficient front office experience
• Build trust and long-term patient relationships
• Present treatment plans clearly and confidently
• Educate patients on recommended care and its value
• Discuss financial options and assist with payment arrangements
• Guide patients toward timely acceptance of treatment
• Manage and optimize the daily schedule
• Maintain a 95%+ schedule fill rate
• Strategically schedule procedures to meet production goals
• Reduce cancellations and open chair time
• Follow up on unscheduled treatment
• Maintain and manage treatment pending reports
• Ensure all diagnosed treatment is tracked and addressed

Benefits

• Competitive hourly pay (based on experience)
• Performance-based bonuses tied to case acceptance and schedule success
• Growth opportunities within a high-performing organization
• Standard benefits package offered (Medical, Dental, Vision, 401K, PTO/Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed